A message from our President and CEO to our clients,
members and all Canadians
Our team is ready to help
In our personal and professional lives, all of us are dealing with uncertainty and stress. We’re worried for the health, safety and well-being of our loved ones, and are learning to cope in this necessary new normal of physical distancing.
Amidst it all, we remain focused on our mission to provide financial security for Canadians and our communities.
We have taken steps to keep our people and our communities healthy and safe, shifting our employees, and client-facing staff to work remotely. We have mobilized our entire co-operative to continue meeting the fast-evolving needs of the
people we serve, while protecting and preparing our clients for the future.
Supporting and protecting our clients and communities
From day one, we’ve focused on protecting the safety and well-being of our clients, employees, and our communities. As an essential service, we must remain open to meet the needs of our clients.
We are effectively set up to provide solutions and advice by email, or phone, doing our part to keep our communities healthy, safe and to help flatten the
curve. We encourage all Canadians to follow guidance of our municipal, provincial and federal authorities to work together to protect our communities’ safety and do what we can to minimize the impact of the pandemic.
We know many Canadians are facing financial difficulty at this time and we’re committed to working together to find solutions that meet your needs. As the situation continues to evolve, we’re adapting our business practices to
address clients’ individual needs, through flexible insurance and payment options. We know your needs are changing, and we will work with you to review your premiums
and coverage levels to ensure they accurately reflect your situation. You can learn more about the details of our approach by visiting our FAQ page online. We encourage our clients to reach out to us to discuss your situation.
Reflecting on our history and looking forward
Our founders built a cooperative that would address the changing and unmet needs of Canadians. For over 75 years, we’ve been committed to that purpose and we remain focused on it today.
With our business set up to move forward, we can now turn our attention to the future. As always, we will make decisions through the lens of our co-operative values, and we will meet the changing needs of our members, clients and Canadians.
I’m proud of what’s happening today in our organization. I'm proud that we are finding ways to make a difference and fill gaps for our clients and communities under very difficult circumstances. I’m heartened by this because, at our core, that’s who we are.
Please be safe, stay connected, and reach out to us when you’re in need.
President and CEO, The Co-operators Group Ltd.