Our claims service is available 24/7.

Log in to your Online Services account on your desktop or mobile app or call anytime and process your claim immediately with a Co-operators Insurance claims representative.

Had an accident? Don’t stress. We’ll take care of the details.

• Call a tow truck and/or emergency services
• Arrange taxis or car rentals
• Contact your family on your behalf

Sign in to Online Service or call us at 1-800-387-1963 anytime, from anywhere.

Our Claims Guarantee

We’re here to help

Making a claim? Here’s what you can expect from us. We guarantee it.
	Claims Counselling: We’re always here to answer your questions, confirm your coverage, record the details of the incident, and provide you with relevant information to help you decide if you should make a claim.
	Efficient Service Delivered With Respect: We are 100%, 24/7 dedicated to you. Our claims professionals are consistently rated as one of the top teams for client satisfaction in Canada.
	Quality Repairs/Replacements: Take advantage of our network of preferred vendors to repair or replace any damaged or stolen property. We guarantee the products and services of these vendors.
	Accident Forgiveness: Your first at-fault accident is on us.* Your premium will not increase.
	Service Review Panel: Not satisfied? You can access our Service Review Panel—a panel of volunteer clients just like you that is completely unique in the Canadian insurance industry. If the panel recommends a change in your settlement, we make it.
	Client Paid Claims: Should you decide to pay your own claim, your premium will not increase and this information will not be used to deny you future coverage.

Protection during an emergency

You can count on Co-operators in the event of an emergency in your community. As industry leaders during natural disasters, we are committed to the highest standards of integrity and client service. We understand it may be difficult for you to contact us and your safety is our priority. We’re here to work with you and help make sure your policy is in good standing, so you have reasonable access to the coverage you need. Our goal is to help you keep what matters safe.

Please note there are some claims situations that may need to be reported and investigated. Claims Guarantee may not apply for claims involving potential injury, environmental losses, water damage, legal involvement or where terms of the policy have not been met. Depending on fault, your rates may be impacted. Please speak to a Co-operators Licensed Insurance Representative.

*Applies only to The Co-operators clients who have additional Accident Protector coverage.