We have been made aware of situations where unknown people have been contacting individuals by phone to tell them that premium is due on their insurance policies. The callers have asked for a credit card payment to keep the policy in good standing.

If you receive a call and are not aware of outstanding charges, please do not provide any payment or personal information.You can contact one of our Licensed Insurance Representatives to confirm your policy is active with no additional premium due.

Fraud Detection and Prevention

CANATICS, or Canadian National Insurance Crime Services, is a not-for-profit organization focused on using state-of-the-art analytical tools to identify potentially suspicious claims in insurance industry pooled data, to facilitate further investigation by individual insurers.

For more information about CANATICS, please visit Select “CANATICS fights fraud” to view a short video or to read the CANATICS FAQs.

For questions about The Co-operators’ participation in CANATICS, please contact