The OneStep Advantage

The only call you need to make

Call us

File a Claim
Call OneStep now 1-800-387-1963


Our OneStep™ claims service is available 24/7.

Call anytime and speak directly to a Co-operators Insurance claims representative who processes your claim immediately. OneStep™ is all it takes.

Had an accident? Don’t stress. We’ll take care of the details.

  • Call a tow truck and/or emergency services
  • Arrange taxis or car rentals
  • Contact your family on your behalf

Call OneStep™ at 1-800-387-1963 anytime, from anywhere.



Our Claims Guarantee

We’re here to help

Making a claim? Here’s what you can expect from us. We guarantee it.
check Claims Counselling: We’re always here to answer your questions, confirm your coverage, record the details of the incident, and provide you with relevant information to help you decide if you should make a claim.
check Efficient Service Delivered With Respect: We are 100%, 24/7 dedicated to you. Our claims professionals are consistently rated as one of the top teams for client satisfaction in Canada.
check Quality Repairs/Replacements: Take advantage of our network of preferred vendors to repair or replace any damaged or stolen property. We guarantee the products and services of these vendors.
check Accident Forgiveness: Your first at-fault accident is on us.* Your premium will not increase.
check Service Review Panel: Not satisfied? You can access our Service Review Panel—a panel of volunteer clients just like you that is completely unique in the Canadian insurance industry. If the panel recommends a change in your settlement, we make it.
check Client Paid Claims: Should you decide to pay your own claim, your premium will not increase and this information will not be used to deny you future coverage.