Your Privacy Is Important To Us.
That’s why we’re committed to protecting the privacy, confidentiality, accuracy and security of the personal information collected, used, retained and disclosed in the course of conducting business with you.
Building A Relationship With You
To build a lasting relationship with you, and to provide you with requested products, services and advice, we require specific information. The information we gather about you varies depending on your desired product or service. The term ‘personal information’ means information about an identifiable individual, including (but not limited to) your:
Using Your Personal Information
As part of our relationship with you, our group of companies may, depending upon your desired product or service, collect, retain use and disclose your personal information to:
Releasing Your Information To Others
In addition, we may collect, use and disclose your information with our group of companies, your agent, broker, plan administrator, sales representative, other insurers, insurance reporting agencies, credit bureaus and/or any other person, corporation, firm or enterprise (e.g. Motor Vehicle Licensing Bureau). This would only be done as reasonably required for the purposes stated above. Information may be transferred outside of Canada for processing, storage, analysis and disaster recovery purposes.
Obtaining Your Consent
Before using your information for any purpose other than those listed above, we will explain the purpose and obtain your consent. We do not sell client lists, nor do we collect, use or disclose your personal information without your consent, except where required or authorized or required by law. We do not share your personal health information without your consent except where authorized or required by law.
Your Rights
As a valued client of The Co-operators, you have the right to access your personal information and request changes if required. It is your legal right to choose not to provide us with some or all of your personal information, or to deny us the use or disclosure of your information for certain purposes. Should you exercise this right, we will not unreasonably withhold requested products or services. However, certain personal information is required to supply the requested products or services and they cannot be supplied without this information.
By providing your consent for us to collect, use and disclose your personal information, we can better provide you with personalized services and products, information and counsel. This may include (but is not limited to) special product offers, contests, community events and new discounts, coverages, products and services. Your credit score will be obtained, where applicable, from TransUnion (Box 338, LCD 1, Hamilton, ON L8L 7W2).
Maintaining the security of your personal information is a top priority. Only authorized personnel have access to your information, and our systems and procedures are designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of your information. Our commitment to security is emphasized in our Code of Ethics and extends to the contracts and agreements that we sign with external suppliers and service providers. We retain your information only for as long as required for the purposes for which it was collected and/or any legal or regulatory requirements.
Privacy Questions, Comments or Requests?
If you would prefer that we not use your information as set out in this brochure, or if you have a question, comment or other request pertaining to privacy - you may contact your agent or:
The Co-operators Privacy Officer Priory Square, 130 Macdonell Street Guelph, ON N1H 6P8 T: 1-888-887-7773 E: privacy@cooperators.ca (Please include the company you deal with, in your inquiry)
Our Group of Companies
The Co-operators is a group of Canadian companies focusing on insurance, which will also provide a wide range of wealth management products and investments services. Our companies include:
Who we are
We intend to be where Canadians are, with products Canadians need, when they need them, however they wish to buy them.
For over 65 years, The Co-operators group of companies has provided quality insurance coverage. Today, we insure over two million Canadians. We are the largest Canadian-owned, multi-product insurer because our products and services - and the way in which we deliver them - continue to evolve to meet the needs of our clients. Our coast-to-coast distribution system and strong co-operative roots make us a true homegrown champion.
When you insure with The Co-operators, you receive dependable insurance for your auto, home, life, group, business, farm and travel, and investment funds, that are backed by expertise and experience. As members of Imagine, an initiative of the Canadian Centre for Philanthropy, we find new ways to support the voluntary organizations and networks at the core of our communities. And that's the same dedication we bring to each of our clients. With over 700 dedicated outlets, three contact centres, Internet access and 900 independent brokers across Canada - we've got you covered.
